Orders are processed and shipped from our US warehouse. Delivery typically takes 3–7 business days within the U.S. Please allow additional time during holidays or promotional events.
We offer a 60-day risk-free home trial. If you’re not satisfied with your Levina device, you may request a return by contacting support@levinahealthcare.com. To ensure a fair evaluation, we ask customers to try the device for at least 30 days before requesting a return.
For health and safety reasons, opened or used electrode pads are not eligible for return or refund. These pads are classified as personal-use medical accessories that come in contact with skin. Once opened, they cannot be reused, resold, or safely handled without hygiene risk to others.
Refunds are issued to the original payment method only. Credit card processing times vary by bank and may take up to 7–10 business days.
All electrode pad subscriptions and accessory purchases are final sale. Subscription cancellations must be made before the next billing cycle. You can manage your subscription by contacting us at support@levinahealthcare.com.
All Levina devices come with a 2-year limited warranty covering manufacturing defects. Warranty does not cover misuse, physical damage, or wear-and-tear accessories. For claims, please retain proof of purchase and contact our support team.
International customers are responsible for VAT, GST, and import duties. Levina is not liable for delays or losses at customs.
